My sign-in link doesn't work
Why an emailed sign-in link can fail, and how to get in.
A sign-in link that doesn’t work is almost always a used or old link, not a problem with your account. Request a new one and open it straight away.
“That sign-in link has expired”
Each link works for one hour, and only once. Go back to the sign-in page, choose Sign in with Email, and ask for a new one.
“That sign-in link is invalid”
This usually means you opened an older link. Each new request replaces the last one, so only the newest email works. Find the most recent email from Platefolio and use that.
The link opens but you’re not signed in
The link signs you in on the device and browser where you open it. If your email app opens links in its own built-in browser, you’re signed in there, not in your usual one. Copy the link and paste it into the browser you want to use.
Still stuck
- Sign in with Google instead, if your email address is a Gmail or Google Workspace account.
- If the email never arrives, see Signing in.
- Otherwise, contact us and say which email address you’re using.
Still stuck? Tell us what happened and we'll help.